Our policies

• Damage claims
• Items we can’t move
• Weather and rescheduling
• Waiting for keys on closing day

Damage claims

We handle your belongings with care, but if something is damaged during your move, tell us right away. Please point out any damage to your crew lead before the crew leaves, and send us a written claim with photos within 30 days of your delivery date at info@forgemovers.ca.

We review every claim and respond appropriately. Depending on the item, we will repair it, replace it, or compensate you up to the limit of the coverage on your move. Standard coverage is $0.60 per pound per item. Full replacement value protection is available at an additional cost; ask us when you book.

We can’t accept responsibility for boxes packed by the customer where there is no visible damage to the outside of the box, for items with existing damage or wear, or for the internal workings of electronics and appliances that show no outside damage.

Items we can’t move

For safety and legal reasons, we don’t move:

• Hazardous materials: propane tanks, gasoline, paint, solvents, aerosols, fireworks, ammunition, and similar items
• Perishable food, on long-distance moves
• Plants, on long-distance moves
• Pets or other live animals

Please keep these with you rather than on the truck: cash, jewellery, passports and important documents, medications, and anything irreplaceable or sentimental.

Weather and rescheduling

We move in most weather, but we won’t put your belongings or our crew at risk. If conditions make a move unsafe, we’ll contact you as early as we can and rebook at the earliest available date at no extra charge.

If you need to change your date, let us know at least 48 hours before your move and we’ll reschedule at no charge. Changes or cancellations with less notice may be subject to a $200 fee or the loss of your deposit.

Waiting for keys on closing day

Closing-day delays happen, and we plan for them. If your keys aren’t ready when we arrive, the first 30 minutes of waiting is on us. After that, waiting time is billed at your regular hourly rate.

If keys aren’t released by 5:00 p.m., we can hold your belongings on the truck overnight and deliver the next day for an overnight holding fee of $150. Let us know your closing time when you book so we can schedule your move around it.

Questions? Call (226) 706-4130 or email info@forgemovers.ca. Booking, deposit and payment terms are on the pricing page.