Moving questions, answered

Hourly suits smaller homes and short local moves, especially if you are packed and ready. Flat-rate suits long-distance moves and larger homes, because you know the price before moving day. Not sure? Choose "Not sure" on the quote form and we will recommend one.

Yes. Quotes are free and there is no obligation to book.

Each province has its own rules. In Ontario, a mover generally cannot charge more than 10% above the estimate unless you agree to extra services. See Ontario.ca: Hiring a mover for the full rules.

Yes. In Ontario, under the Consumer Protection Act, contracts for moving services over $50 must be in writing, and other provinces have their own rules. Read it before you sign.

Standard coverage of $0.60 per pound per item is included on every move. Full replacement value protection is available at an additional cost; ask us when you book and it is listed in your written quote.

Point out any damage to your crew lead before the crew leaves, then send a written claim with photos to info@forgemovers.ca within 30 days of delivery. Depending on the item we repair it, replace it or compensate you up to the coverage on your move. Our policies page lists the exclusions.

As early as you know your date. Month-end and summer weekends fill up first, so book those four to six weeks ahead if you can. If your move is sooner, call us and we will see what is open.

Tell us at least 48 hours before your move and we reschedule at no charge, or refund your deposit in full if you cancel. Changes or cancellations with less notice may be subject to a $200 fee or the loss of your deposit.

We move in most weather, but not when conditions put your belongings or our crew at risk. If a move is unsafe, we contact you as early as we can and rebook the earliest available date at no extra charge.

The first 30 minutes of waiting is on us; after that, waiting time is billed at your regular hourly rate. If keys aren't released by 5:00 p.m., we can hold your belongings on the truck overnight and deliver the next day for a $150 holding fee. Tell us your closing time when you book.

We are based in Guelph and move families in cities across Canada, from Vancouver to Halifax, and between them. See our service areas page for city details.

Boxes taped and labelled, a clear path to the door, parking reserved for the truck, and any elevator booked. Keep valuables, documents and an essentials bag with you.

For safety and legal reasons we do not move hazardous materials (propane tanks, gasoline, paint, solvents, aerosols, fireworks, ammunition and similar items), pets or other live animals, or perishable food and plants on long-distance moves. Keep cash, jewellery, passports and important documents, medications and anything irreplaceable with you rather than on the truck.

Yes. Disassembly and reassembly of beds and large furniture is included in the hourly rate. Tell us about anything unusual, such as a large wardrobe or exercise equipment, so we bring the right tools.